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Policies

Policies

Refund policy

Velocity VC may make exceptions to these policies for extenuating circumstances. This could include injuries (a doctor's note may be required) or family emergencies. These exceptions are based on the discretion of the club.

  • Camps + Clinics: A 75% refund will be given if an athlete withdraws at least 3 weeks prior to the clinic start date. A 75% refund will be given at any time if a replacement athlete can be found.
  • Club Teams, League Teams, and Beach Volleyball Teams: When an athlete registers on a team, they are committing to play with that team for the season. There are no refunds if an athlete chooses to withdraw UNLESS there are extenuating circumstances (injury, family emergency) as determined by Velocity VC. When an athlete signs with a team, Velocity VC rents gym space, orders clothing and equipment, denies other prospective athletes that spot, and schedules coaches.
  • Tryouts: Tryout fees are non refundable.
  • Private Lessons: Once confirmed and paid for, refunds will only be issued if a replacement athlete can be scheduled for the timeslot.

Parent Code of Conduct

As a parent, you are giving your child an incredible opportunity to grow both as a player and a person this season. In order to have a successful season, we require each parent to agree to the code of conduct below.

  • I will encourage my child to play by the rules and display good sportsmanship.
  • I will never insult my child or another for making a mistake.
  • I will remember that youth learn by example. I will applaud good plays and sportsmanship by both teams.
  • I will respect the coaches and their decisions and authority.
  • I will respect the referees and their decisions and authority.
  • I will respect my child’s teammates and parents.
  • I understand that I am a representative of Velocity and will act in a way that reflects positively on the club.
  • I will not attempt to coach from the sidelines.
  • I will encourage my child to be a good teammate.
  • I will encourage my child to listen to their coaches and work hard at each practice and game.

Player Code of Conduct

  • I will play by the rules and display good sportsmanship.
  • I will never insult another player for making a mistake.
  • I will applaud good plays and sportsmanship by both teams.
  • I will respect the coaches and their decisions and authority.
  • I will respect the referees and their decisions and authority.
  • I understand that I am a representative of Velocity and will act in a way that reflects positively on the club.
  • I will be a good teammate
  • I will work hard at practices and games

Coach Code of Conduct

  • Coaches are expected to appear presentable and professional at all times. Clothing should be suited for the activities at hand (i.e. clean and professional athletic clothing for most coaching applications). Coaches are expected to wear provided Velocity clothing items when appropriate.
  • Coaches must not be under the influence of drugs or alcohol at any time while coaching for Velocity. Coaches must also not post on social media or be seen by the public at any time where they appear to be under the influence of drugs or alcohol.
  • Velocity Volleyball Club maintains a positive club culture which employees are expected to support at all times. Coaches are required to remain engaged, respectful, and professional in all interactions with athletes, parents, and fellow coaches. This includes but is not limited to:
    • Absolutely no coarse language or subject matter at any time, whether or not athletes are present
    • Maintaining and exemplifying a respectful atmosphere among all club members
    • Adherence to Volleyball BC’s “Rule of Two” at all times: A coach must never be alone with an athlete without other coaches, players, or parents around. All coach/athlete interactions must be open and observable.

Dispute resolution and conflict of interest

Conflict of Interest Policy

Privacy Policy

Velocity Volleyball Club (“Velocity,” “we,” “us”) is a non-profit sports organization in the Fraser Valley, British Columbia. This policy describes how we handle personal information on our websites and member accounts.

Information we collect

Depending on how you use our sites, we may collect:

  • Account details such as name and email address when you register or sign in
  • Information you provide about household members and athletes (for example names and dates of birth) for program registration
  • Sign-in details when you choose Google or Facebook to create or access an account
  • Technical data such as IP address, browser type, and pages visited, which our hosting and analytics tools may process

How we use information

We use this information to run club programs, process registrations and payments, communicate about schedules and club news, keep accounts secure, and improve our websites.

Sharing

We do not sell personal information. We share it only as needed with service providers who help us operate (for example hosting, email, payment processing, and sign-in providers such as Google or Facebook), or when the law requires it.

Retention

We keep personal information only as long as needed for the purposes above, club records, and legal obligations, then delete or anonymize it where practical.

Your choices

You can update account details while signed in, or contact us to ask about access, correction, or deletion of personal information we hold about you, subject to legal limits.

Contact

Questions about this policy or your personal information: use the contact options on our website, or email the club at the address published on our contact page.

Last updated: August 2026. We may revise this policy; the current version will always be posted on this page.